WEBSITE, MOBILE APP, AND DASHBOARD PRIVACY POLICY
Last updated June 17th, 2022
INTRODUCTION
Proxxi Technology Corporation respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.proxxi.co/ and fill out our forms, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not send your personal information.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you fill any form on the Site, when you choose to participate in various activities related to the Site and our mobile applications, such as online chat and emails. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site and our mobile applications.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, https://stripe.com/en-ca/privacy, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Mobile Application Information
Mobile Device Access. If you connect using our mobile application we may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, camera, SMS messages, storage, and other features.
Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site, mobile and website dashboard to:
Compile anonymous statistical data and analysis for use internally to improve customer experience and product performance
Create and manage your account.
Deliver targeted advertising, newsletters, and other information regarding promotions and the Site, our mobile applications and dashboards to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Generate a personal profile about you to make future visits to the Site more personalized.
Increase the efficiency and operation of the Site, our mobile application and dashboard.
Monitor and analyze usage and trends to improve your experience with the Site, our mobile application and dashboard.
Notify you of updates to the Site, our mobile applications and dashboard.
Offer new products, services, mobile applications, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site, our mobile application and dashboard.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site our mobile application and dashboard to help customize and improve your experience. When you access the Site, our mobile application or dashboard, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site, or our mobile application and dashboard. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Website Analytics
We may also partner with selected third-party vendors, such as Google Analytics, or others], to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THIRD-PARTY WEBSITES
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and our mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
OPTIONS REGARDING YOUR INFORMATION
You may at any time change the information in your account or terminate your account by:
Contacting us using the contact information set up at the beginning of the relationship.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Contacting us at customersuccess@proxxiband.com
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
PROXXI TECHNOLOGY PRIVACY POLICY - EU CLIENTS
This privacy policy will explain how Proxxi uses the personal data we collect from you when you use our Website, Mobile App and Dashboard.
What data do we collect?
Proxxi Technology collects the following data:
Personal identification information (Name, email address, phone number, etc.)
Derivative data
Financial data
Mobile device data
Mobile application information
How do we collect your data?
You directly provide Proxxi Technology with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Download our mobile application and create an account.
Use or view our website via your browser's cookies.
Create a dashboard on your Proxxi portal.
How will we use your data?
Proxxi Technology collects your data so that we can:
Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
When Proxxi Technology processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Proxxi Technology securely stores your data at the AWS Database in Oregon region.
Proxxi Technology will keep your personal identifiable information (PII) for 5 years. Once this period has expired, we will delete your data by hashing all PII.
Marketing
Proxxi Technology would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Proxxi Technology from contacting you for marketing purposes or giving your data to other members of the Proxxi Technology Group.
If you no longer wish to be contacted for marketing purposes, please email customersuccess@proxxiband.com
What are your data protection rights?
Proxxi Technology would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Proxxi Technology for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Proxxi Technology correct any information you believe is inaccurate. You also have the right to request Proxxi Technology to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Proxxi Technology erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Proxxi Technology restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Proxxi Technology’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Proxxi Technology transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@proxxiband.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org
How do we use cookies?
Proxxi Technology uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Proxxi Technology uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Proxxi Technology uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Proxxi Technology sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Proxxi Technology website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Proxxi Technology keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on June 16th, 2022.
How to contact us
If you have any questions about Proxxi Technology's privacy policy, the data we hold on to you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: dpo@proxxiband.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Proxxi Technology has not addressed your concern in a satisfactory manner, you may contact the Privacy Commissioner's Office of Canada: https://www.priv.gc.ca/en/contact-the-opc/
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Proxxi Technology Company
600 - 401 W. Georgia St.
Vancouver BC
V6B 5A1
Canada
1 415-212-7874